Privacy Policy

This Privacy Policy explains what information Transparent Benefit Solutions Agency (“we,” “us,” or “our”) collects, how we use it, and the choices you have. By using this website or submitting a form, you agree to the practices described below.

Information we collect

When you contact us or request a quote, we may collect:

• Contact details — your name, email address, phone number, ZIP code, and state of residence.
• Coverage details — information you choose to share about who needs coverage, household size, approximate income (for subsidy estimates), employment status, and current insurance.
• Message content — anything you write in a form field, email, or text message, including documents you attach such as plan summaries or bills.
• Technical data — basic, non-identifying analytics such as pages visited and device or browser type, collected to improve the site.

We do not ask for Social Security numbers, full dates of birth, or payment card numbers through this website. Never send sensitive identifiers through a web form.

How we use your information

• To respond to your inquiry and prepare insurance quotes and recommendations.
• To shop coverage on your behalf with insurance carriers you authorize.
• To provide ongoing service, including claims and renewal support.
• To comply with legal, regulatory, and licensing obligations.

We do not sell your personal information. We share it only with the insurance carriers and service providers needed to deliver the help you requested, or when required by law.

Third-party form processing

Our quote and contact forms are hosted and processed by JotForm, a third-party form provider. Information you submit through a form is transmitted to and stored by JotForm on our behalf, and is subject to JotForm's own privacy and security practices in addition to this policy. Our website analytics are provided by Vercel.

Cookies and analytics

This site uses a minimal set of cookies and similar technologies for essential functionality and privacy-friendly, aggregate analytics. We do not use cookies to sell your data. You can control or block cookies through your browser settings; some features may not work as intended if you do.

Telephone and text-message consent

When you provide your phone number and submit a form or ask us to call you, you consent to be contacted by Transparent Benefit Solutions at that number—including by phone call, text message, or voicemail—regarding insurance quotes and your inquiry. Consent is not a condition of purchasing anything. Message and data rates may apply. You can opt out at any time by replying STOP to a text or telling us to stop contacting you.

Data retention and security

We keep your information only as long as needed to serve you and to meet legal and recordkeeping requirements, then dispose of it securely. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. Contact us at liam@transparentbs.com or (727) 247-8256 and we will respond promptly.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “last updated” date above.

Contact

Transparent Benefit Solutions Agency
liam@transparentbs.com
(727) 247-8256

Transparent Benefit Solutions Agency is an independent insurance brokerage and is not affiliated with, endorsed by, or connected to Healthcare.gov, CMS, or any government agency.